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PASS HUB / Prevention Around Social Media & Suicide

Terms & Privacy Policy

Cancellation and Refund Policy

If you need to cancel your booking, please let us know as soon as possible. Bookings will be transferred or refunded within the following policy:

Less that 3 working days notice: 0% refund

4-10 working days notice: 50% refund

11 -15 days notice: 25% refund

Over 15 days notice: no charge

Booking fees associated with funded places are non-refundable, however, we will do our best to transfer you to the next available course. For booking queries or cancellations please contact Kate Collins:

Your privacy is important to us

We recognise that when you visit our website and provide us with personal information, you trust that we will act responsibly and keep your information secure and confidential. This privacy notice outlines how Light Industries will collect, store and use your personal data through your use of our website.

It is important that you read this notice, together with any other privacy notice or policy we may provide on specific occasions when we are collecting or processing personal information.

We are committed to safeguarding your personal information. Whenever you provide personal information to us, we are legally obliged to use it in accordance with all laws concerning the protection of personal information (we refer to these laws collectively in this privacy notice as the “data protection laws”). Data Protection Act 2018 Data Protection Regulation (GDPR).

By accepting the cookie policy and continuing to navigate and use this website, you hereby accept the following practices and policies pertaining to your data and privacy. This privacy policy is subject to change and any updates will be displayed on this page of our website.

What information will we collect about you?

Personal data, or personal information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, store, and use the following categories of personal information about you:

  • Identity and contact details such as your name, title, address, address, email address and telephone number.

  • Financial and transaction data such as bank account and payment card details, details about payments to and from you and other details of products you have purchased from us.

  • If you are submitting an enquiry, we may request data that helps us tailor a response to you regarding our services, for example your age or location.

  • Usage and technical data about how you use our website including data about your browsing actions and patterns.

  • Marketing and communications data.

We collect this information when you register on our site or when you submit a request form. Without your permission, we will not disclose information about your visits to our website – or any other personal information that you may give us – to any third parties.

We do not collect any special categories of personal data about you (for example, details about your race or ethnicity, religious or philosophical beliefs, sexuality, disability, political opinions or information about your health).

How will we collect and use your personal information

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your personal information when corresponding with us by post, phone, email or otherwise.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also use analytics services providers such as Google.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you;

  • where we have your consent;

  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or

  • where we need to comply with a legal or regulatory obligation.


We use cookies to help personalise your use of our website. A cookie is a small file of information sent to your computer hard drive by the web server so that our website can remember your computer. This information may include information relating to your use of our website, information about your computer such as the computer’s IP address and browser type, demographic data and, if you arrived at our website via a link from a third-party site, the URL of the linking page. If you are a registered user, this may include your name and e-mail address for verification purposes.

Details about the cookies we use are set out below. By continuing to browse the website, you are agreeing to our use of cookies.

Visiting our website will potentially generate cookies that include:

  • Essential cookies

  • Functional cookies

  • Analytics cookies

  • Advertising cookies

  • Other third-party cookies


Standard cookies that cannot be turned off due to their essential nature to the basic functioning of the website such as payment processing which do not store personal data.

Functional cookies

Anonymous activity tracking cookies which function to deploy relevant information, enabling improved shopping journeys and experiences. Some website functionality may be affected by disabling these cookies. These cookies may track product browsing and basket behaviour.

Analytics cookies

Essential for website optimisation and the correction of website errors, software such as Google Analytics, track anonymous information on user website behaviour and source origin. These cookies identify what website elements have been interacted with, how they have been used and when they have been used, plus other information about your visit such as the information on the hardware and software used to view the website.

Where forms are optionally submitted by the user, this software may collect personally identifiable information such as name, address, email and phone number. Cookies are not used to collect sensitive data including payment information and any other secret data.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Google’s Privacy & Terms site.

Advertising cookies

Our advertising channels collect behavioural information such as clicks, website navigation and conversion information for the tracking, improvement and targeting of digital adverts. Advertising pixels from Meta, Pinterest, Google, Partnerize and others collect anonymous data to track which adverts have been clicked on and progress through to conversions.

This data is used to improve advertising and make it more relevant to users’ interests and enable us to keep you informed of relevant information and offers.

Links in emails and social media posts contain tracking information which allow us to track their usage, this allows us to assess the success of marketing and help us make improvements.

Other third-party cookies

There are some cookies from third parties on our website which are necessary to its function and cannot be changed or accessed by our teams.

We use information from cookies for purposes which may include:

  • identifying returning users;

  • enabling you to move around our website more easily;

  • tracking your use of our website to better develop our website in accordance with your requirements; and

  • building up a demographic profile.

You can delete cookies from your hard drive at any time. This will mean that any settings such as your stored username and password will need to be reset. You can also set your internet browser so that it will not allow cookies to be stored on your computer. This may reduce functionality of some or all of the website, preventing access to registered only areas, meaning that certain features or content may not be available to you. Further information on how to prevent cookies from being stored on your computer can be found in the ‘Help’ menu of your internet browser.

We may use Google Analytics to help us learn about who visits our website and what pages are being looked at. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. You may refuse the use of cookies by selecting the appropriate setting on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Google’s Privacy & Terms site.

What about links to third party sites?

For your convenience, our website may offer automatic links (hyperlinks) to third-party websites. We are not responsible for the content of these sites. When you use links to other websites, our privacy policy no longer applies and you should refer to the privacy statement of the website you are accessing via the link.

Third Party Service Providers

All data is kept strictly confidential on systems and servers which may rely on the processing of data through secure third-party providers. This data is restricted to our organisational access unless disclosure is required and permitted by law for the support of business operations including any process related to order processing and marketing; this includes:

  • Email and SMS service providers

  • Information Technologies

  • Fulfilment; order processing and shipment

  • Marketing activities including email, direct mail, SMS and advertising

  • Agencies which operate marketing activities and analytics on our behalf, where there are appropriate procedures for data privacy in-place

  • Search engines and analytics tools for website and experience optimisation

  • Post-order customer contact inviting reviews of service or products for the improvement of our services. We use Trustpilot to collect service and product reviews which requires the sharing of some information including name, email, reference and purchase information.

Due to the nature of online data, some of this will be transferred to, stored or processed outside of the United Kingdom or European Economic Area, this may include the processing of transactional payment information or fraud protection. Data may be shared with or processed by staff of trusted agencies or organisations outside of the UK and EEA.

Our website may contain links to websites outside of our organisation or control, this privacy policy only pertains to the processing of information for Light Industries websites and does not cover other websites which will have their own privacy policies and notices. Light Industries accepts no responsibility or liability for the policies or actions of external websites linked to. It is best practice to check the privacy policy of these websites before agreeing to share data with them.

How will we share and disclose your personal information?

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another lawful basis for doing so.

We may need to share your personal information with the following parties for the relevant purposes set out above:

* Our service providers supplying IT, e-commerce and system administration services and other technical IT services including data analytics.

* Our professional advisors who provide consultancy, legal and accounting services.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Where the third parties we use are data controllers in their own right (for example, the payment processors we use) then they will be required to comply with data protection laws.

International transfers

We do not transfer (or permit our third party service providers to transfer) your personal information outside of the European Economic Area.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will we keep your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers for six years after they cease being customers for tax and other legal purposes. We may retain your contact details for these purposes.

In some circumstances you can ask us to delete your data: see section below for further information.

Please note that we may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your data protection rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information. This may include the following rights:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information. This right applies where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal information to another party (known as the “right to data portability”).

  • Right to withdraw consent. In any circumstances where we have relied on your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

If you wish to exercise any of the rights set out above, please contact us using the details in our “Contacting us” section below.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Data Protection Authority

You have the right to make a complaint at any time to the UK supervisory authority for data protection issues. This is the Information Commissioner’s Office (ICO)

whose details can be accessed via the ICO website at

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do get in touch using the details in our “Contacting us” section below.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.